Moving an SSL Certificate to a New Server

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Not PrivateMoving MDaemon to a new machine is a straight forward procedure that we help with quite a lot. Unfortunately, admins often forget about moving their existing SSL certificate in Windows from the old machine to the new machine. This forces them to either re-download the required files from the Certificate Authority web site that it was originally purchased from, or create a new self-signed certificate in MDaemon from scratch.

If you’re dealing with the latter scenario you may experience connectivity issues with accounts configured to use SSL until the newly created self-signed certificate has been trusted/installed on the user’s workstations and mobile devices. From a Support standpoint, this could potentially mean a lot of unexpected hands-on time required with the clients mobile devices and computers.

To avoid these potential headaches and unnecessary support calls; we suggest you plan to move the certificate to the new machine. It’s an easy procedure (15 minutes to complete) that makes the transition to new hardware that much smoother.

We’ve written a help document explaining this process in a step-by-step fashion, linked below for your review. Take a look!

http://www.ccsoftware.ca/MDaemon/white_papers.cfm

Protecting Yourself from a Crypto Virus Infection

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crypto-imageWe’ve been in touch with a few admins cleaning up the aftermath of a crypto-type infection, (also known as ransomeware),
which results in all files being encrypted on the infected machines’ drives (as well as any connected mapped drives). Unfortunately, the only way to decrypt the infected files is by paying ransomware fees to the hackers responsible for the infection – which does not come with a satisfaction guarantee. It may, or may not work.

These crypto-variants find new inventive ways to bypass anti-virus scanning engines on a daily basis. Keeping your anti-virus software up-to-date ensures you can block the ‘known’ variants, but how do you protect yourself against the impact of ‘unknown’ variants?

Backups. Ensuring you have an offsite, or disconnected backup of your important data is a must. Depending on your needs you may want to create and run a backup job multiple times a day – others may get by with a single backup per day. Regardless, the BackupAssist software will accommodate.

The two most common backup strategies we see in place for this are; the R-Sync, offsite backup and the System Protection to external USB drives (swapped daily, for example). Both job types offer a viable restore option should your machine become infected.

The R-Sync backup job is meant to backup flat files and folders from a particular machine (think Office documents, pictures, pdf’s…etc.). While the System Protection job is typically used for bare metal backups..

Regardless of the job type you choose; configuration is a simple process in BackupAssist.

R-Sync Configuration:

  • Open BackupAssist
  • Click ‘New’ from the top menu options and choose ‘File Protection’
  • Place a check mark next to the directories you’d like to backup
  • Click ‘Next’ and choose ‘R-Sync’ as the destination
  • Follow the onscreen instructions to complete the job setup

System Protection Configuration:

  • Open BackupAssist
  • Click ‘New’ from the top menu options and choose ‘System Protection’
  • By default, the ‘Entire System’ will be selected – click ‘Next’
  • Highlight ‘External Disk’ and click ‘Next’
  • Follow the onscreen instructions to complete the job setup

It’s important to note that BackupAssist offers a free 30 day fully functional trial mode on any new installation. Use the download link below to give it a try!

http://www.ccsoftware.ca/backupassist/download.cfm

Testing Connectivity in MDaemon

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We commonly get asked to help troubleshoot a problematic mail client which cannot connect to an MDaemon server.

A typical example is an Outlook profile, installed on a client’s computer, which cannot successfully send and receive email. After verifying the configured IMAP/POP3/SMTP settings are free of typo’s our next step is to ensure we can communicate with the appropriate ports on the server. We use the Telnet client in Windows to accomplish this task which avoids having to download a third party application.

To enable the Telnet Client in Windows 10, complete the following steps:

  • Open the Control Panel
  • Programs and Features
  • Turn Windows Features On or Off
  • Place a check mark next to the ‘Telnet Client’ and click ‘OK’

When the installation completes you’ll need to launch the command prompt in Windows and type the following commands.

To test SMTP connectivity:

telnet mail.yourdomainnamehere.com 25

You should get a response similar to the string pasted below.

‘220 mail.yourdomainnamehere.com ESMTP MDaemon 16.0.1; Tue, 03 May 2016 10:44:01 -0400’

To test POP3 connectivity:

telnet mail.yourdomainnamehere.com 110

You should get a response similar to the string pasted below.

‘+OK mail.yourdomainnamehere.com POP3 MDaemon 16.0.1 ready MDAEMON-F201605031046.AA4617160MD7764@mail.yourdomainnamehere.com’

To test IMAP connectivity:

telnet mail.yourdomainnamehere.com 143

You should get a response similar to the string pasted below.

‘* OK mail.yourdomainnamehere.com IMAP4rev1 MDaemon 16.0.1 ready’

How To Add Custom Buttons To WorldClient – Keeping everything at your fingertips!

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WorldClient_logo_transparentSince the release of MDaemon v14.5.0 admins now have the ability to add custom buttons to enhance their WorldClient users’ web mail experience. The custom buttons can be used to provide quick and easy access to other web based services.

In today’s blog post I’ll show you how to create 2 custom buttons. One that will take users to their archive of emails using MailStore Server’s web access. The other custom button will take the user to a web based FTP service provided by CerberusFTP Server.

Let’s begin!

  1. Login to the server running MDaemon.
  2. Browse on the hard drive of the server into the \MDaemon\WorldClient\ folder (typically found on the root of C drive).
  3. Open the Domains.ini file in Notepad.
  4. Under the [Default:Settings] heading we will add the below two lines if they are not already present in the Domains.ini file.

    CustomButtonText1=<Enter text to display on the custom button.>
    CustomButtonLink1=<Enter URL to open when button is clicked.>Below is what our configuration looks like.

    CustomButtonText1=MailStore
    CustomButtonLink1= https://secure.ccsoftware.ca:8462

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How To Compose and Send a Fax From MDaemon’s Web Mail (WorldClient)

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MDaemon_logo_transparentDoes your company use both MDaemon and RelayFax? Did you know that you can allow your users to very easily compose and send faxes via MDaemon’s web mail (otherwise known as WorldClient)?

RelayFax_logo_transparentWhat is RelayFax?

RelayFax is a network fax solution that allows users to send/receive faxes right from their desktops – no need to get up and go to the Fax machine. Not only that, users can send and receive faxes from anywhere in the world as long as they have an internet connection, and have access to their email.

How does RelayFax work?

In order to understand how email-to-fax (sending a fax), or fax-to-email (receiving a fax), is going to work let me first give a brief explanation on how RelayFax functions.

When RelayFax receives a fax the fax is converted to an image format of the admin’s choosing (i.e. JGP, BMP, PNG, etc). The image file is then attached to an email and sent off to a preconfigured user(s).

When RelayFax sends a fax on behalf of a user the information the user wants to send is put in the form of an email and sent to a specific email address(es). RelayFax can be configured to check any number of email accounts via the POP3 protocol, download these emails and process accordingly.

When a new message is received by RelayFax the email is opened and RelayFax will read the data in the message and form a faxable (TIFF) image with the user provided information, and then send it out as a fax over the modem.

Each user that wants to send faxes in this way must have an account set up in RelayFax.

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